Domestic Shipping
Kay’s offers free shipping for orders $200 and more. A $10 flat rate shipping will be charged for all other domestic orders. Orders usually arrive within 2 to 10 business days.
You will be emailed a tracking number when your order ships. You will be contacted if the merchandise you have selected is not currently in stock or if additional information is required for credit verification.
International Shipping
All international orders will be charges a $25 shipment fee at checkout. Transit times are typically 10-20 business days for standard international shipping.
Kay's does not cover taxes, duty, or fees on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. For specific information regarding custom policies and taxes, please contact your local customs office.
Shipping fees are non-refundable. If you refuse any shipments from shopkays.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Shipping charges that are delayed due to inclement weather are not refundable.
Turnaround Time
**Please note that it takes 1-3 buisness days of processing time from when your order is placed to the time it is shipped. Under unusual circumstances of extremely high volume, it may take 5 days of processing time. This turnaround time is applied to both domestic and international orders.
You can expect to receive a shipment confirmation once order is processed within the first 1-3 business days.