Shipping Policy & Turnaround Time for Domestic and International Orders

Domestic Shipping

Kay’s offers 2-Day free shipping for orders $50 and more. A $10 flat rate shipping will be charged for all other domestic orders. Orders usually arrive within 2 to 10 business days. Customers are allowed to choose 1-Day or 2-Day shipping upon convenience.

You will be emailed a tracking number when your order ships.  You will be contacted if the merchandise you have selected is not currently in stock or if additional information is required for credit verification.

 International Shipping

All international orders will be charges a $25 shipment fee at checkout. Transit times are typically 10-20 business days for standard international shipping.

Kay's does not cover taxes, duty, or fees on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. For specific information regarding custom policies and taxes, please contact your local customs office.

Shipping fees are non-refundable. If you refuse any shipments from shopkays.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Shipping charges that are delayed due to inclement weather are not refundable.

 

Turnaround Time

**Please allow 24-48 business hours of processing time from when your order is placed to the time it is shipped. Under unusual circumstances of extremely high volume, please allow us 72 business hours of processing time. This turnaround time is applied to both domestic and international orders. FOR HOLIDAYS, PLEASE EXPECT A 72 HOUR PROCESSING TIME.

You can expect to receive a shipment confirmation once order is processed within the first 24-48 hours. You estimated shipment time for domestic orders will be based on the if you were eligible for 2-Day free shipping or the shipment time you chose at checkout. All international orders should be expecting to wait 3-10 business days for their order from the 24-48 hours processing time.